“When users get what they want from you quickly and easily, they’re more likely to come back next time.” - Matt Cutts

The general idea is to run a company around users while respecting their rights. I’ve always believed the experience,
information and the website should be controlled by the user.

“Send your users away happy and they’ll come back” - Eric Schmidt

That to me says it all. Just look at Google as an example of such practices.

This entry was posted on Friday, March 9th, 2007 at 2:59 pm and is filed under news. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.